Refunds/Exchange

Do you accept returns?

Yes returns are only accepted on full-priced items that are paid in full.

 

Can I return or exchange sale items?

Sale items can be exchanged only. However, if faulty or incorrect sale item, you are entitled to a refund or replacement under the Consumer Rights Act 2015. You must contact us within 14 days of receiving the item with proof of the issue. 

 

Can I return or exchange clearance items?

No, these are final sale items and cannot be returned or exchanged. However, if faulty or incorrect clearance item, you are entitled to a refund or replacement under the Consumer Rights Act 2015. You must contact us within 14 days of receiving the item with proof of the issue. 

 

Who covers the cost of returns and exchanges?

All return shipping costs and cost of re-shipping with the exchanged item are the responsibility of the customer. Shipping costs are non-refundable.  

 

How long do I have to return an item?

Returns must be requested and shipped back within 14 days of receiving your order.

 

How do I make an exchange?

Please email us with your query and we will respond within 48 hours.

 

What condition must the items be in for return or exchange?

Items must be unworn, unwashed and in their original packaging with all tags attached. 

 

How long does it take to receive a refund?

Refunds will be processed to the original payment method within 14 days of us receiving the returned item. Please leave a note of your order number or your returns address on the package to help us process the request quicker.

 

Can I cancel or change my order?

Yes, before product is shipped. Please contact us as soon as possible via email. 

 

What happens if my package gets lost? 

Customers are responsible for providing the correct shipping address at checkout. We are not responsible for orders that are lost or delayed due to incorrect or incomplete address details provided by the customer. If a package is returned to us due to an incorrect address, we can resend it (subject to additional shipping fees) or issue a refund minus the original shipping cost. If an order is lost due to an incorrect address provided by the customer, we are unable to offer a refund or replacement. If an order is lost due to an error on our part or by the courier, we will either send a replacement or issue a full refund.